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STORE POLICY

CUSTOMER CARE

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PRIVACY & SAFETY

Top Hand Enterprises wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through: 

  •         Websites operated by us from which you are accessing this Privacy Policy

  •         Our social media pages on third-party social media platforms 

  •         HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and

  •         Offline business interactions you have with us.

Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the “Services.” 

PERSONAL INFORMATION

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:

  •         Name;

  •         Postal address (including billing and shipping addresses);

  •         Telephone number;

  •         Email address;

  •         IP address (we may also derive your approximate location from your IP address);

  •         Account information, such as username and password; and

  •         Payment card data.

COLLECTION OF PERSONAL INFORMATION

We and our service providers collect Personal Information in a variety of ways, including: 

  •         Through the Services

  •         We collect Personal Information through the Services, for example, when you sign up to receive updates, special promotions or newsletters from us, register an account to access the Services, attend one of our events, contact customer service, place an order over the phone, or make a purchase.

  •         From Other Sources

  •         We receive your Personal Information from other sources, for example: 

  •         publicly available databases;

  •         joint marketing partners, when they share the information with us; and

  •         surveys in which consumers elect to participate.

We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

USE OF PERSONAL INFORMATION

We and our service providers use Personal Information for the following purposes:

  •         Providing the functionality of the Services and fulfilling your requests.

  •         To provide the Services’ functionality to you, such as arranging access to your registered account, and providing you with related customer service.

  •         To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments, or complaints.

  •         To complete your transactions, verify your information, and provide you with related customer service.

  •         To send administrative information to you, such as changes to our terms, conditions, and policies. 

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation. 

  •         Providing you with our newsletter and/or other marketing materials.

  •         To send you marketing related emails, with information about our services, new products, and other news about our company. 

We will engage in this activity with your consent or where we have a legitimate interest.

  •         Analyzing Personal Information for business reporting and providing personalized services. 

  •         To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services. 

  •         To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.

  •         To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law. 

  •         Allowing you to participate in sweepstakes, contests or other promotions. 

  •         We may offer you the opportunity to participate in a sweepstakes, contest, or other promotion.

  •         Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information. Please read those additional rules before choosing to participate.

We use this information to manage our contractual relationship with you. 

  •         Aggregating and/or anonymizing Personal Information.

  •         We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. 

  •         Accomplishing our business purposes. 

  •         For data analysis, for example, to improve the efficiency of our Services; 

  •         For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements; 

  •         For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; 

  •         For developing new products and services; 

  •         For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures; 

  •         For identifying usage trends, for example, understanding which parts of our Services are of most interest to users; 

  •         For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and 

  •         For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests. 

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.

CHOICES AND ACCESS 

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from receiving marketing-related emails from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out by using the opt-out mechanism contained in each such email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.

 

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us

THIRD PARTY PAYMENT SERVICE

We may use a third party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information will be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary.
This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose
any information as necessary to satisfy any law, regulation or governmental
request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to- use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

WHOLESALE INQUIRIES

If you are interested in carrying our Polar Pockets in your store, we would love to collaborate with you and help you serve your customers with this innovative product. Please contact us Via E-mail or phone to discuss the specifics. 

Limited Liability

PAYMENT METHODS

Do Not use Top Hand Polar Pockets for anything other than it's intended use. Top Hand Enterprises, LLC is not responsible for injury caused by misuse. Follow manufacturers instructions and heed any specific warnings declared for air activated handwarmers. 

- Credit / Debit Cards             -Apple Pay
- PAYPAL                                    -Google Pay          

- Offline Payments

-Electronic Wire transactions

POLICY CHANGES


You can review the most current version of the Return Policy, Exchange Policy, Order Cancellation Policy, or Warranties information at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these policies constitutes acceptance of those changes.

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